Company policies and guidelines

At Industrial Parts in Buckingham, we understand that industrial breakdowns require immediate action, clear communication, and absolute reliability. Our policies are designed to be transparent and dependable, ensuring your operations resume swiftly with minimal downtime.

Frequently asked questions

Find clear answers regarding our ordering procedures, rapid dispatch terms, returns policy, and how we handle your technical specifications.

What is your policy on faulty, incorrect, or unneeded breakdown parts?

We make every effort to issue a refund or replacement if a delivered part is faulty or incorrect. Custom orders and uniquely sourced items follow the provisions set out in our standard terms and conditions.

What are your delivery standards for urgent breakdown repairs?

Our primary operational goal is rapid delivery to solve critical breakdown situations. We utilise specialised emergency couriers and an extensive network of verified third-party partners to dispatch components as quickly as possible.

How long are quotations valid, and when is payment required?

All bespoke quotations remain valid for 30 days from the date of issue. To secure and dispatch your requested items, 100% upfront payment is required prior to dispatch.

How do you handle technical drawings and sensitive specifications?

Machinery diagrams, technical specifications, and parts data provided by clients are handled with strict care and shared only as strictly necessary with trusted engineering partners and suppliers to ensure accurate sourcing.

Need urgent replacement parts?

Submit your technical specifications or machine requirements today. Our Buckingham team will source the component and arrange rapid delivery to resolve your breakdown.