Terms and conditions

Please review our terms of service, ordering policies, and delivery conditions. At Industrial Parts, we provide rapid-response sourcing and emergency supply for industrial breakdown repairs across the UK and internationally. Below you will find key information regarding order confirmations, cancellations, courier transit, warranties, and return policies.

Frequently asked terms & conditions

We believe in transparent, reliable industrial support. When machinery fails, quick action is essential. Here are the essential answers regarding how we source, dispatch, and guarantee our components.

Can I cancel or modify an order after confirmation?

Once an order is confirmed or a quotation is formally accepted, it cannot be cancelled or modified. Because we specialise in urgent breakdown repairs, sourced parts are processed and prepared for immediate dispatch right away.

What happens if there are delivery delays or customs issues?

While we make every effort to achieve the fastest possible breakdown delivery times, unexpected courier delays caused by external circumstances beyond our control—such as transport strikes, severe weather, war, flight cancellations, or customs processing delays—are not our responsibility.

How does quotation pricing work for custom industrial parts?

Quotations are calculated based on specific part numbers, technical specifications, and rapid delivery options provided by our global network of manufacturers. Quotations remain valid for the period stated on your official quote document.

What is the return and refund policy?

Custom-sourced equipment, emergency breakdown items, and bespoke ordered components are strictly non-refundable and not eligible for return. Standard stock purchases made via our online store carry a 14-day return policy, provided items are unused and in original packaging. Return shipping charges apply.

Are supplied parts covered by a warranty?

Because components are sourced from reputable third-party manufacturers, their standard manufacturer warranty applies when confirmed in your quotation or order paperwork. If a warranty is not explicitly confirmed, the item is sold without additional guarantees.

How should I provide machinery specifications?

To ensure total accuracy and compatibility, please provide complete serial numbers, model details, manufacturer nameplates, and technical diagrams when submitting a quote request to our engineering consultants.

Need urgent replacement parts?

Minimise machine downtime with rapid sourcing from Industrial Parts in Buckingham. Submit your technical specifications now and receive an expedited quotation.